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Academics Program Manager

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Date: Nov 16, 2017

Location: Houston, TX, US

Company: Houston Independent School District

Academics Program ManagerJobID: 47432
Position Type:
Closing Date:
Business Professionals/Academic Support Services
Date Posted:
Interventions Office
Date Available:
Location:Area:Job Category:
Business Professionals
Job Code:Contract Type:Months:
Salary Minimum:Salary Maximum:

  • Academics Program Manager - AC0805.pdf
POSITION TITLE: Academics Program Manager


Job Code: AC0805



Job Family - Academics

JOB SUMMARY: Manages facets of the technology projects in the Academic Services division such as The Source, the student and parent portal project and/or other related projects with schools, community organizations and businesses. Communicates financial as well as other types of support needed to promote technology implementation. Interfaces with District departments to match technology resources with project requirements.


List most important duties first
  1. Create, organize, orchestrate and monitor plans to achieve project success.
  2. Work with various departments and/or vendors to keep project plans on track.
  3. Interact with and/or travel to various schools to promote, and/or assist with problems related to, the project.
  4. Keep management abreast of project health and concerns through project milestone reporting, issue tracking, risks and risk mitigation techniques and weekly status reports.
  5. Work closely with technology and the helpdesk to detect, test, correct and eliminate problems and technical issues.
  6. Performs other job-related duties as assigned.
EDUCATION: Bachelor's Degree

WORK EXPERIENCE: 3 to 5 years Campus-based experience in teaching and/or administration to more clearly understand what is needed at the school level. Technology experience to be able to interact with the various technology departments and/or vendors. Project management experience to be able to understand, build and organize the project plans.


LEADERSHIP RESPONSIBILITIES: Level 2 - Work Leadership. Regularly provides project management or team leadership to a group of two or more employees, but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties they are leading.

WORK COMPLEXITY/INDEPENDENT JUDGMENT/BUDGET AUTHORITY: Work is non-standardized and widely varied, involving many complex and significant variables including significant time spent planning, evaluating complex solutions and issues, and negotiating outcomes. Strong analytic ability and inductive thinking are frequently required to devise new approaches to situations where previously accepted solutions have proven inadequate. Position regularly makes recommendations to management on areas of significance to the division. Supervision received typically consists of providing periodic coaching, advice and feedback. Specifies requirements for a plan and/or budget.

PROBLEM SOLVING /IMPACT OF DECISIONS: Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters. Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term.

COMMUNICATION/INTERACTIONS: Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS: Regularly assesses and diffuses complex, and escalated customer issues. Takes personal responsibility and accountability for solving systemic customer service problems. Regularly explores alternative and creative solutions to meeting the needs of the customer within HISD's policies and guidelines.

WORKING/ENVIRONMENTAL CONDITIONS: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Nearest Major Market: Houston

Job Segment: Program Manager, Manager, Project Manager, Help Desk, Information Technology, Management, Technology

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