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Information Center Representative

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Date: Jan 11, 2019

Location: Houston, TX, US

Company: Houston Independent School District

Information Center Representative JobID: 59002
Position Type:
Closing Date:
03/07/2018
Non-Campus Based - Support/Administrative Assistant, Non-Campus
Date Posted:
12/12/2018
Department:
Strategic Partnerships
Date Available:
01/07/2018
Location:Area:Job Category:
Hattie Mae White Bldg.NorthwestParaprofessional, Administrative Support Staff
Job Code:Contract Type:Months:
None12
Salary Minimum:Salary Maximum:
$24,960$27,379

Attachment(s):
  • Information Center Representative - CS0015.pdf
POSITION TITLE: Information Center Representative

CONTRACT LENGTH: 12M

Job Code: CS0015

PAY GRADE: 19

FLSA EXEMPTION STATUS: NE

Job Family – Customer Service

JOB SUMMARY: Provides customer service support to the public and serves as initial point of contact for visitors. Greets visitors and directs them to appropriate departments. Researches and responds to public inquiries and resolves complaints.

MAJOR DUTIES & RESPONSIBILITIES

List most important duties first
  1. Answers telephones, greets and assists visitors. Directs visitors to appropriate department. Provides district website assistance and navigation instruction to callers.
  2. Develops and maintains a referral guide, which includes the following directories: Central, Personnel Listing, Board of Education (Schools by Trustees), and Who Handles What in HISD.
  3. Enters data for events on master calendar which is received from regional offices, schools, and main administration departments. Follows-up on events that require more information.
  4. Maintains inventory of assigned publication for visitors, such as School Listing, School Calendar, Informed Source, School Supply List and Schools Maps.
  5. Provides assistance to visitors needing to fax forms/documents and making copies.
  6. Performs other job-related duties as assigned.
EDUCATION: High School Diploma or GED

WORK EXPERIENCE: Less than 6 months

TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION: Microsoft Office

LEADERSHIP RESPONSIBILITIES: No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT: Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Little, if any, independent judgment is required, outside of making basic choices in the selection and application of established methods. The job receives frequent, ongoing supervision.

BUDGET AUTHORITY: No budget development activity is required.

PROBLEM SOLVING: Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely. There are limited requirements for developing new ideas or changes in methods, procedures or services.

IMPACT OF DECISIONS: Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS: Basic communication - very little communication required such as receiving basic instructions. Interactions are mostly with customers, own supervisor and co-workers in own department.

CUSTOMER RELATIONSHIPS: Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds.




Nearest Major Market: Houston

Job Segment: Administrative Assistant, Administrative

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