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Manager, Wraparound Services

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Date: Feb 21, 2018

Location: Houston, TX, US

Company: Houston Independent School District

Manager, Wraparound ServicesJobID: 46759
Position Type:
Closing Date:
Business Professionals/Wraparound Services
Date Posted:
Student Support Services
Date Available:
Location:Area:Job Category:
Hattie Mae White Bldg.NorthwestBusiness Professionals
Job Code:Contract Type:Months:
Salary Minimum:Salary Maximum:

  • Manager Wraparound Services - HM0265.pdf
POSITION TITLE: Manager, Wraparound Services


DATE: 09/21/17


Job Code: HM0265



Job Family – Student Support Services

JOB SUMMARY: The Wraparound Services Office is responsible for the overall implementation of the district’s “Every Community, Every School Initiative.” This is a comprehensive initiative to connect schools to non-academic supports needed to improve the well-being and academic achievement of all students. Often called wraparound services, these non-academic supports address critical issues such as mental health and physical health needs, food insecurity, lack of stable housing, violence, incarceration of a parent, and many other challenges that can have adverse effects on a student's readiness and ability to learn.


List most important duties first

1. Works with the Wraparound Resource Specialists to perform campus and community needs assessment, supervise, develop, and coach to find service providers, and troubleshoot challenges.

2. Coordinates effectively with all district, city, and county services and maximizes access to services provided for schools in the district initiative. Builds relationships with principals, community leaders, and resource specialists.

3. Defines training and professional development program for resource coordinators. Monitors performance of resource coordinators in conjunction with the school principal and defines hiring and retention with district.

4. Establishes systems and process for legal, procurement, and information technology as related to providing wraparound services.

5. Engages families and school staff to better understand student needs, develops and manages partnerships with local service providers, and participates in learning from resource specialist community.

6. Collaborates with campus leadership to train, coach, and develop the Wraparound Resource Specialists and establish a collaborative and empowered community.

7. Works with district, city, school, and the community to facilitate empowering events by collaborating with the homeless department, FACE, and other school support office departments.

8. Participates in professional development opportunities centered on development of wraparound directors to identify additional funding requirements.

9. Coordinates student needs assessment and provider selection. Gathers input from community leaders during decision-making process. Collects and uses needs and service provider data throughout wraparound program and shares with district leaders.

10. Supports school administration in making data-driven program decisions based on student data, (e.g., attendance, behavior, and coursework).

11. Determines major needs of overall school community.

12. Identifies gaps in service provider database.

13. Follows up with Wraparound Resource Specialists regarding feedback on provided services.

14. Builds positive relationships and trust with principals, teaching staff, students, service providers, community leaders, and other resource coordinators.

15. Oversees needs assessment processes and supports resource coordinators in selecting services for schools. Creates and updates appropriate needs assessments inputs to ensure that there is a holistic view of student and family needs and manages updated service provider database centrally.

16. Performs other job-related duties as assigned.

EDUCATION: Bachelor’s Degree

WORK EXPERIENCE: 5 to 7 years

TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION: SAP, Microsoft Office, Chancery, Office equipment (e.g., computer, copier), High degree of cultural awareness and competency in cross-cultural practice with children and families, Knowledge and appreciation of challenges faced by educators, students and communities, Strong interpersonal and supervisory skills, Ability to analyze data, drive insights and define program requirements, Solid knowledge of budget management skills, including budget preparation, analysis, decision making and reporting, Ability to work in collaboration with other teams and colleagues, Strong interpersonal skills and good at developing relationships, Ability to find gaps in required and needed resources and services by acting quickly, Ability to negotiate and mediate solutions, Ability to manage and track a program and track the use of allocated funds, High degree of cultural awareness and competency in cross-cultural practice with children and families

LEADERSHIP RESPONSIBILITIES: Work leadership. Regularly provides project management or team leadership to a group of two or more employees, but does not have formal supervisory responsibility. May provide occasional work guidance, technical advice and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT: Work involves the application of moderately complex procedures and tasks that are quite varied. Independent judgment is often required to select and apply the most appropriate of available resources. Knowledge and appreciation of challenges faced by educators, students and low-income communities. Ongoing supervision is provided on an "as needed" basis.

BUDGET AUTHORITY: Participates in a group plan and/or budget development. Compiles and organizes data and figures.

PROBLEM SOLVING: Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS: Decisions have minor, small and possibly incremental impact on the department or facility. Errors are usually discovered in succeeding operations where most of the work is verified or checked and is normally confined to a single department or phase of the organizational activities resulting in brief inconvenience.

COMMUNICATION/INTERACTIONS: Collaborate and solve problems - works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS: Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS: Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. Ability to carry and/or lift less than 15 pounds.

Nearest Major Market: Houston

Job Segment: ERP, Manager, Database, SAP, Project Manager, Technology, Management

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